Changing Minds with a Wrist Watch

I changed leadership's mind with my wristwatch. Here's how it went:

The AR/Revenue team had been asking for a new system for years. They presented leadership with reports, numbers, comparisons. Leadership kept saying no. Too expensive. The current one works fine.

As I assessed the situation, I realized that leadership was only looking at a new system from a "what does it say on the vendor's invoice" perspective. They did not understand the true cost of keeping a system that no longer met the business need.

I decided to watch someone use the system to see where they were hitting bottlenecks. Then I saw it. Loading time between screens seemed to be significant.

I decided to measure the impact of this bottleneck.

Every time the system moved from one screen to the next, I clocked it. Then I asked her how many times a day she had to do that.

From there, I did the math:

It was taking her two hours a day.

One person x two hours a day.

Just waiting for screens to load.

Forty people on the team. Eighty hours a day. Gone.

Every. Single. Day.

This translated to real cash. Real, uncollected cash, left on the table while the team waited for screens to load.

Now that leadership knew this, they were able to make a different decision for the long-term health of the organization.

When I say that I do process improvement, I don't mean a generic template with canned suggestions, delivered by a junior associate.

I get my hands dirty and figure out exactly what the real problem is (backed by my 28+ years of experience making order out of chaos).

Then I fix it.

Schedule a call with me to see what your team is missing.